Credit Union Conversations

Welcome to Credit Union Conversations podcast with your host, Mark Ritter, a forward-thinking CEO, who excels in helping credit unions, small businesses, and real estate investors succeed.

Join Mark as he explores current trends, interview industry experts, and get fresh insights on optimizing your lending operations and delivering the best possible services to credit union members. 

More About Your Host

Mark Ritter is the CEO of MBFS & Nu Direction Lending and an expert in credit unions and business lending. His primary role at MBFS is overseeing the strategy of helping credit unions assist members with business needs and consulting with credit unions on planning the delivery of services to their membership.

In 2002, Mark started a large central Pennsylvania credit union’s business lending program as “one person and a desk” with no policies, products, staff, systems, or business members. That program grew to be one of the top ten in the nation.

In 2012, he took on the challenge of being the CEO of a business lending CUSO. Mark was the fifth CEO in five years for the organization, which lost money every month of its existence. Since joining MBFS, Mark increased the number of credit unions the CUSO and revenue by over 10x and ensured positive cash flow every full year he’s been at the CUSO. More importantly, MBFS has helped countless credit union members gain the financing they need for business and investment needs.

Mark is a native of Berwick, PA in northeast Pennsylvania, where he was a member of his high school’s nationally ranked and state championship football team. After high school, Mark hung up his cleats to work for the Penn State Nittany Lions full-time as a student assistant while attending Penn State as an undergrad. During this time Penn State transitioned to the Big Ten and culminated in Penn State’s first Big Ten Championship and a trip to the Rose Bowl. Mark remains an avid Penn State supporter. Today Mark lives in Bucks County, PA outside of Doylestown with his wife and two teenagers.

Credit Union Conversations Episodes

  • Relationships: Your Most Valuable Asset 

    GUESTS NATHAN CROUCH AND KATRINA DRAKE The most successful credit unions make long term commitments to be part of their community in helping small businesses succeed. Erie Federal Credit Union exemplifies this effort. In this episode, Mark talks with Nathan Crouch and Katrina Drake to pick their brain on how they manage close community relationships, […]

  • I Get It. It’s A Really Good Loan.

    GUEST KRISTINA PAULSON I have a great business idea….This is a no brainer….Kristina Paulson has heard and seen it all when it comes to loan requests. In today’s episode, Mark Ritter and Kristina will uncover the secret sauce on what actually goes on behind the scenes before a final decision is made on financing requests. […]

  • Yes. Rates Are Going Up. What Next?

    GUEST FRED RYERSE On today’s episode, Mark is joined by longtime friend and colleague, Fred Ryerse of Patriot FCU. Fred has been in the financial services world for 42 years now and offers insight on current trends by looking back at interest rates during the 1980s. Fred and Mark catch up on the old days […]

  • How To Have A Successful First Date

    GUEST TOM HALLIDAY Everyone searches for the unicorn to walk through your door. It is the perfect prospect with great credit and collateral who is just begging for someone new. Does it happen? Not really. On today’s episode of Credit Union Conversations, Mark is joined by Tom Halliday to talk through meeting a new member […]

  • 2021 Year In Review

    GUEST JEFF LYONS You can’t move forward without first looking back! In today’s Credit Union Conversations, Mark speaks with Jeff Lyons, COO of MBFS, about what happened in the credit union industry in 2021. Mark and Jeff discuss the most surprising statistics and major changes to the business lending portfolio. It’s no surprise that COVID […]

  • Credit Union Conversations!

    Welcome to the kickoff for Credit Union Conversations. Mark Ritter, MBFS & Nu Direction Lending CEO, has been a regular speaker on the credit union circuit for the past decade. Mark now brings his insights to the public so you can listen on your terms. Learn more about Credit Union Conversations and our plan to […]