Guest: Jeff Lyons

Where has the time gone? Mark and Jeff look back at what they said a year ago to see how accurate their predictions were. They also take a look at how 2023 played out, both good and bad and what CUs should be doing to plan for the future.


  • [1:40] Jeff shares his duties and responsibilities at MBFS. 
  • [2:00] Mark and Jeff discuss how things shifted in 2023. The hope is things will stabilize in 2024, but most likely will not improve. 
  • [5:55] Discussion regarding credit quality and dealing with delinquency rising into 2024 if credit unions don’t take a proactive approach. 
  • [11:06] SBA loans will benefit credit unions. Credit unions should become familiar with these government-backed loans even though they are somewhat more time-consuming. 
  • [13:53] Discussion about how a credit union deals with higher interest rates impacting profitability. 
  • [17:01] What does the future hold in 2024, and why planning and communication are essential.


  • Planning for the possible ups and downs in the foreseeable future is critical. Communication with staff, members, and clients is essential to the planning for 2024. 
  • Good credit quality is necessary to maintain successful lending. However,  long before it becomes an issue that is difficult to deal with, delinquency is part of the process and should be addressed. Again, communication is key.
  • Loans enjoying a low interest rate will be coming due, and refinancing those loans will create a hardship for the borrower. Higher interest rates have already impacted the housing market.


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Jeff Lyons is the COO of MBFS. In his role, he currently oversees the credit, loan originations, and SBA loan functions. Jeff has a long career in banking and a small business owner.

Mark Ritter is the CEO of MBFS and an expert in credit unions and business lending. His primary role at MBFS is overseeing the strategy of helping credit unions assist members with business needs and consulting with credit unions on planning the delivery of services to their membership.